PAYMENTS & CANCELATIONS

• We prefer cash or check! If paying with Visa, MasterCard, American Express, or Venmo, an additional 3.0 % fee will be added to the total charge.

• Any single session or package must be paid in full prior to the start of the first session. No exceptions!

• 24-hour cancellation notice is required for all sessions, or you will be charged the full rate for the cancelled session. 

• If one client in a duet or privately scheduled group cancels within 24 hours, the remaining clients have the option to pay the associated additional fees, find an experienced replacement, reschedule, or cancel completely (fees consistent with our cancellation policy).  staying true to our values and making space for thoughtful, lasting work.

Package expirations for all classes

• 5 session packages will expire within 6 weeks from date of first session, and 10 session packages will expire within 12 weeks. No exceptions!

• If you know you will not be able to fulfill these terms within the timeframe provided, we can pro-rate the price and date to work with your change in anticipated schedule. 

Appointment scheduling

•   Scheduling may be established and reserved at or after the time of package purchases and prior to individual sessions.

• Appointment requests are on a first come, first serve basis. Seasonal client times cannot be guaranteed the following on a year-to-year basis.

• Clients are encouraged to keep their regularly scheduled appointment time.

• Re-schedule or make-up times cannot be guaranteed and will be based on avaiaibility.

STUDIO CONDUCT for C…PILATES 

• UPON ENTERING AND LEAVING the studio, please be aware of sessions in progress. Please respect other studio clients and instructors by using quiet voices, PRE, DURING & AFTER! 

• Please do not approach other clients, groups or instructors while in session, as it is very disruptive!

• Please turn all cell phones, Apple Watches, and other devices, before entering the studio.. Please leave them with your belongings and not in the active training space.  These devices are a distraction both yours and others and can be disruptive to mindful and productive movements.

• Please stay in the waiting room until your instructor greets you.

• Please take shoes off and place them neatly along the wall and coats on the coat rack, so that they do not present obstacles for other clients.

• Please arrive on time to avoid disrupting the instructor and flow of the class or session.

• If you are not feeling well or think you may be contagious, please be considerate of others and stay home. The studio is a place of health and healing.

  ‍ ‍

  ‍ ‍ THANK YOU!